Client Relationship Management and The Practical Approach Manual

$39.00

Description

This self-study manual will help you explore and develop your organizational skills involving residential, small office/home office and corporate organizing. You are guided through assessment and planning exercises as well as workplace examples using case studies to illustrate numerous implementation methods.

You will attain the necessary skills to confidently consult with clients and the critical knowledge to close the sale consistently and develop a client retention program. The purpose of this manual is to help you develop and elaborate on a detailed plan for dealing with clients at all levels.

You will learn how to conduct initial consultations, perform a needs analysis, develop client relationship management skills and apply practical residential and corporate organizing solutions.

As an added bonus, with any manual order, you receive a companion template CD for your computer containing fully customizable business forms and assessment documents to help you become successful quickly.

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